Emergency Patches Resolved
Priority - Critical Affecting Other - all systems

Good Morning 

Scheduled Maintenance tonight at 12 midnight 

there will be some emergency security patches 

What Should I Expect?

Although the scheduled maintenance window is 1 hour. We expect any downtime to be 60 minutes

During the Updates all websites and servers will be offline 

If you require any further information the Please contact our Customer care Department

support@scoobynetworks.uk

 

 

Kind Regards 

Scooby Networks Group CST

Upcoming Maintenance - Broadcasting Resolved
Priority - Low Affecting Server - SonicPanel

Dear Customers, 

[Scheduled] Studio Database/CDN Upgrades (26th September)

Why are we doing this?

Upgrading the database improves stability and scalability of the platform. The newer database platform offers 8x the performance of our current infrastructure.

What should I expect?

Although the scheduled maintenance window is 4 hours. We expect any downtime to last up to 60 minutes.

During the upgrade, your station may fall silent while services are restarted. SNG-Host provided players may also cease to load. Live broadcasts should not be affected. 

Additional Information

If you require any additional information or help, please contact our support team via email support@scoobynetworks.uk

You can track the process here: https://scoobynetworks.uk/accounts/serverstatus.php

We thank you for your patience during this time.

Radio Develops Teams!

 

 

 

SSL Error on DJ Panel Resolved
Priority - Medium Affecting Server - SonicPanel

Good Afternoon Customers

 

We are aware of a issue when customers go to show live DJ widget on the djpanel. 

We have escalated this issue to our CST teams and they are working to get this error fixed 

 

When we have more information we shall update this task 

 

Kind Regards Scooby Networks Group Customer Care

 

UPDATE: We have no fixed the issue with the widget on the DJ panel this is now working 

Stream_socket_client Resolved
Priority - Critical Affecting Server - PLESK

SSL ISSUES / POP3 connection error can't connect to host error = stream_socket_client unable to connect to SSL mail.**

Unknown error ERRNO=0

  • Stream_socket_client is able now to connect to SSL mail**
  • We are checking the backup manager to see if the network is processing the updates. 
  • A process is running we are checking see if task finishes correctly.
  • 88% backup holding and transferring to the CLOUD no further in-put's are needed at this time. We will check and monitors the current backups 
  • Current operation Server Status (OK) Current operation Server (Backup) (OK) Overall progress 100%

Furthermore, we are checking the timeout process for the current status of the backups. We unable to add any more information at this time.

Current operation The backup task is stopping. The process hanged was unable to stop, we ended the process we are checking further. 

The Backup Manager is 100% we are checking since we have made a fix.

The backup task 100% is now fixed. 

 

 

Time.windows.com [ Time.windows.com Resolved
Priority - Low Affecting Other - Microsoft

We made a change to the firewall to allow the sync of the clock for Microsoft only UDP connection. 

These changes didn't have no effect on the whole-network.

The reason for closing the open case: No further actions need to be taken.

UPDATE: WE HAVE HAD TO RE-OPEN THIS DUE TO FURTHER ISSUES OUT OF SNG HOST'S CONTROL WE WILL UPDATE WHEN WE HAVE FURTHER INFORMATION. 

We made some changes to the firewall we checking see if this fixed the current issues on 09/09/21 If you have any issues, please don't open support request we are aware of the current problem. We will provide updates very soon. 

 

 

pop3 Resolved
Priority - Critical Affecting Server - PLESK

We are aware of an issue with POP3 Error: last request failed: Message 27 expunged. 

We are looking into this and will update as soon as we can. 

Update: We are checking further into the problem. We are unable to provide any support on this problem at the present moment.

On the 9/9/21 We are updating you on the current open request for the POP3 error: This still on-going we have fixed some of the issues we will remain looking further into the current issue provide more updates. The mail - servers are working status is normal.

Thanks CST - Customer's Care Department! 

502 Bad Gateway Resolved
Priority - Medium Affecting Other - CDN - SNG

Good Afternoon 

We are aware of an issue with customers getting a 502 error bad gateway.
We have passed this onto our NOC and are awaiting more information.

Once we have this we will update this notice.

 

NOC: We confirm the issue was caused by metadata that is blocked. We are still looking further into the current problem. The 502 error caused by word-press plugin. We made some changes to the following firewall this shouldn't be triggered by the mod-security either.

UPDATE: this issue has now been fixed any issue feel free to contact Customer Care

Kind Regards 

SNG Customer Solutions Teams

Mail Server Resolved
Priority - Medium Affecting System - Mail Server

We are checking the mail server upon the connections at this time.

The connection limit in place. We are checking if causing anymore issues with the webmail the error message : internal error to server should now be fixed.

Plesk issue Resolved
Priority - High Affecting Server - PLESK

UPDATE: THIS ISSUE HAS NOW BEEN RESOLVED

 

 

Dear Customers

Good Evening We are investigating a issue with Plesk at this moment in time we dont have any further information, We are awaiting more information Directly from Plesk themselves. 

We will update you more when we have more information.

We have found fix this moment we still checking make sure the fix is working with out causing any issues.

 

 

 

Kind Regards 

Scooby Networks Group CST (Customer Solutions Teams)

CDN Resolved
Priority - Medium Affecting Other - CDN - SNG

We are fully aware of 502 bad gateway.

Our CST is looking further into the issue. We will update once we have more details.

We have updated the Ruleset. We check further into it see if the error 502 bad gateway fixed.

 

We are still seeing 502 bad gateway errors we are checking further into the cause of this problem we hope have fix soon.

Freedar Resolved
Priority - Medium Affecting Other - Freedar

Dear Customers

this is Regarding "Freedar" and does not affect Scooby Networks Customers.

tonight our CST team have began the process of moving Freedar Servers from windows to linux. We shadowed the Image and uploaded these to a new server.

over the next few nights we will be moving servers.

There will be some affect to the radars this will affect the DESKTOP and MOBILE APP. This will be from 12am GMT

Should you face any issues please dont hesitate to contact us on support@freedar.uk 

 

Kind Regards

Freedar Network Teams

IP ADDRESS Resolved
Priority - Critical Affecting Other - IP ADDRESS

IP ADDRESS: timestamp error this was reported. 

We checked the services all normal without any errors.

The back-end process, we checked the hardware firewall found fault this was passed over to the NOC teams.

We updated the IP address  *****  (This was blocked due to the Administrator) Due to security reason the information was removed due to data protection.

IP address routing was found to be the issue we re-profiled the IP address to the firewall services no longer disconnection or issues with timestamp error.

The intervention was closed and no further action is taken.

SERVER BACKUPS Resolved
Priority - Critical Affecting Server - PLESK

We are doing some backups on the networks/services - connection might be slow connection to the websites. We sorry about this we had no options to doing new backups when this settings was missing in the new update. We will update this status message once things return back to normal!

Kind Regards, CST 

The Process of the backups on the entire network was done closed 10:26pm

PHP - Environment Resolved
Priority - Medium Affecting Server - PLESK

Hello, 

The following Internal Ticket was opened due to change on the PHP Values. 

Task in process now!

Task done!

PHP - API - ratelimit Resolved
Priority - High Affecting System - Entire API

Hello, 

We checking see if able to increase the ratelimit or the limit in place in the API requests to make the control-panels more response to customer input?

Checked we can make improvements to the code. We have added code to inprove the API requests we checking for results. 

The -rlimit increased all okay closed!

Plesk down Resolved
Priority - Critical Affecting Server - PLESK

Dear Customer's We are aware of an issue with Plesk not loading 

 

We are investigating this issue and will update you all when done 

error with Plesk control panel Resolved
Priority - Critical Affecting Server - PLESK

Dear Customers 

We have lost access to Plesk control panel this DOES NOT affect the customers, this is our side, we are working on this and will update you all when this has been fixed.

 

UPDATE:- Dear Customers: We are glad to inform you that the issue has now been resolved we have applied a hot fix

Should you have any issues feel free to open a support ticket with customer care?

 

WordPressy Bots Resolved
Priority - High Affecting Server - PLESK

Hello, 

Applying security measures to WordPress Domain. 

The Wordpressy bots in action to-night working around the Word Pressy :) 

Updating the WordPress plugins: Done

Updating the WordPress themes: Done

Reason for closing: Done!

 

 

Mitigation - Data Resolved
Priority - High Affecting Server - PLESK

Hello, 

We are in the process mitigating the data back to our Cloud Plesk.

Please bare with us whiles these tasks in process our PLESKY BOTS working around the clock. 

 

error with website and Plesk Resolved
Priority - Critical Affecting Server - PLESK

Dear Customers 

We was notified this morning about a issue with the Website and Plesk login.

Our Network Engineers have rectified this issue and everything is back online.

Should you still face any issues please contact Customer Care by opening a Support Request Via your Customer Manager.

 

Kind Regards

Scooby Networks Customer Solutions 

Checking RSS Resolved
Priority - Critical Affecting System - RSS

We are just checking the RSS feeds.

 

Update: We have update our RSS feeds.

 

 

DMARC - E-mail Resolved
Priority - Critical Affecting Server - PLESK

The DMARC - Email, DNS records showing the problem in the config we are trying resolve. 

A ticket internal we are waiting on reviews. 

 

Our records show this problem now fixed.

 

Thank You!

 

 

Security Resolved
Priority - Critical Affecting Server - PLESK

Hey, 

The current bot's are in force updating security on Wordpress sites this due to ensure you remain safe.

 

 

Available Updates Resolved
Priority - Critical Affecting Server - PLESK

Hello, 

Available Updates

Heads up: Your website's outdated - and at risk of being hacked

Our current bots in force to ensure things run smoothly 

 

 

Firewall Resolved
Priority - High Affecting Other - VAC

Hello, 

We can confirm the IP profile for the Anti-DOS systems.
The systems are update this was rolled out to the entire network.

If you're having issues connecting to your services since these changes, please contact Customer Care.' 

 

Great news! We would like to inform you all we are working on Smart Anti-DOS program again.

We don't have any ETA on when the process will start or change. 

 

 

WEB-22-02-21-backup-process Resolved
Priority - Medium Affecting Server - PLESK

Hello, 

We are making some changes in the coming weeks, so we are processing backup's.

Once these backups done, we will close down the internal job. 

The current back-up process done: We are moving files to our safe-place.

 

 

 

 

Firewall rules Resolved
Priority - Medium Affecting Other - Entire Network

Good Evening

We are in the process of adding new firewall rules into our network

We have Added IP Profile's to all our IP addresses as we seen large amount attacks by passing the Anti-Vac systems.

 

Updates / Mod Security Patches Resolved
Priority - High Affecting Server - PLESK

Hello, 

Good morning. We are currently updating our Web host services & Mod-Security with latest patches. This protected our websites the connection to our control panels or the online websites may run slow or degrade in the connection speed. This normal whiles this work is carried out. We will update you once the updates* finished if you require support in the meanwhile, please contact our customer care by phone or support tickets. Thank you Administrator. (Happy morning) 

 

UPDATE: This has been completed no further issues Thank you CST 

 

Radio Services Resolved
Priority - Critical Affecting Server - SonicPanel

Hello,

Our engineer found fault with the radio services today on the 7th Feb 2021. 
The case was un-known we have restarted the services that failed to start. 

We closed this intervention down since this no longer fault with the service.

 

 

Webmail Resolved
Priority - Critical Affecting Server - PLESK

Dear Customers, 

We checking further into the current issue with webmail this has been reported as open ticket attached.

The module was faulty we release it.

closing done.

 

 

SSL Bug Resolved
Priority - Low Affecting Server - SonicPanel

Hello, 

We noticed SSL BUG on the radios we have repaired this problem should now be working again.

SDNS1/2 Resolved
Priority - Low Affecting System - Report DNS connection drop

Hi, 

The Incident was reported that DNS wasn't responding to the following requests. 

Planned: We are going to add more DNS connection in-coming weeks.

Review: SDNS: connections: - We still reviewing the solutions in the best way forward.

 

CDN - BETA Resolved
Priority - Critical Affecting System - CDN - connections

Hi, 

Report : CDN - connection - bad match on SSL/TLS = miss match.

This was reported : was addressed in the patch update.

The customers website functions without any further issues.

Closed

 

Notification Customer Manger Plesk Resolved
Priority - Low Affecting Other - Notification

Hello, 

We have reviewed all information about number of reports been sent or notifications. Please note we have reviewed all feedback. We plan to remove the plesk notification due to the complaints received.

 

Fixed : Notification : has been switched off due to the customer complaints about amount of notification received 

Customer Manager - API - CDN Resolved
Priority - Critical Affecting Server - PLESK

Hi, 

The api sending fault or default page when customer using the services login api we're checking.

Fix : We are looking for fix for the Customer-Manager : We will fix these errors very soon. 

 

Fixed API : is now connecting to the correct address : CLOSED : 17/01/2021

 

If you require any support contact customer care!

CDN POP Resolved
Priority - Critical Affecting System - POP Servers

Hello.

We are making some changes via our CDN - Networks Protocols today 15/01/2021 

These changes include control panel might show errors on our CDN - Networks we are process changes via the bots.

Updates will be provided shortly  

  • "lag"
  • "hkg"
  • "sea"
  • "ash"
  • "fra"
  • "dal"
  • "tor"
  • "var"
  • "mil"
  • "lon"
  • "nwk"
  • "par"
  • "atl"
  • "tky"
  • "chi"
  • "mad"
  • "mia"
  • "snj"
  • "ams"
  • "sng"

These are active we are checking further make sure working : 

These connection now online : We are now checking the API connection towards customer account > to the back-end connections

Control-Panel slow response Resolved
Priority - Low Affecting Server - PLESK

Customer " Reported " control-panel was running slow on response

This was due to error in the API and redirect to the CDN

#FS-22/12/2020 - 22:12 - Packet Loss Resolved
Priority - High Affecting Other - ERI

We noticed packet drops detected on interfaces. We going are going change Network connector.

Reason for closing : 
Date 2020-12-23 06:14:09 GMT (UTC +00:00), Network connector:

Operation details:

We have replaced the network cable.

We don't see any packet drops detected.

 

#fs18:35 11/12/2020 Resolved
Priority - Medium Affecting Server - PLESK

We are aware off an issue with the DNS Template this is whats causing customers websites not to load,

we are gonna be implementing a fix and will update once this has been implemented.

 

UPDATE: implemented a fix

REASON: implemented a fix and have closed this network issue down

#fs-18:33 11/12/2020 Resolved
Priority - High Affecting System - Client Area

We are aware of an issue with the client area loading slowly we are looking into this as we speak

We will update when we have implemented the fix

 

UPDATE:- implemented fix 

Reason:- implemented fix has been done reason for closing.

 

#FS-1:03PM-10-12-2020 Resolved
Priority - Critical Affecting Server - PLESK

Back-end login slow : Causing issues on the N-User login via API.

 

Update as of 11/12/2020 @ 18:29 we have implemented a fix on the back-end login and the N-user will notice that the login is a lot quicker 

#FS-8:07am-10-12-2020 Resolved
Priority - Critical Affecting System - Mail

Good morning

we are having with issues with automatic email config server settings failure we are fully aware of this and are investigating.

We apologise for this and will update yourselves once we have rectified this.

 

 

UPDATE as of 10/12/2020 @12.28 :- we have find the issue and it is related to pop3s we are gonna be implementing a fix as we speak and will update again shortly.

Anti-Spam - API - Customer reactions Resolved
Priority - High Affecting Other - Anti-Spam Filters

Dear Customers, 

We plan Anti-Spam - for the customer's control own anti-spam filers system via the API - back-end functions. 

This due to increase of large amounts of Spam.

Internal # 

 

#JCQ-50098 - spam emails

Maintenance Resolved
Priority - Critical Affecting Other - Entire

UPDATE:
 
The intervention was carried out and we are currently monitoring the situation 
any further issues please don't hesitate to contact Customer Care.
 
 
Kind Regards
Customer Solutions Teams & Intervention Teams
 
Dear Customers,

Intervention will be carried out on the 30th Nov 2020 at 12 am GMT - UTC +1   We noticed malfunction issues that have affected the entire of the cloud-InfraStructure. 
We plan to roll out a new patch to implement fixes on the entire ScoobyNetworks-Group infraStructure. We are unable to provide any ETA on the current maintenance restarts and fixes.
The entire of the ScoobyNetworks Group - Services, Servers, Networks, will incur restart. We are sorry about the inconvenience caused.   
 
Kind Regards, 
Customer Solutions Teams & Intervention Teams. 
 
 
 

API SSL Resolved
Priority - Critical

Nov 222020
Customer Impacting Issue for TLS - SSL ERROR

Resolved - This incident has been resolved.
Nov 2208:08 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 22, 08:05 UTC
Investigating - We are still seeing issues and continuing investigating.
Nov 22, 08:01 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 2207:59 UTC
Investigating - ScoobyNetworks is aware of and investigating an issue which impacts TLS - SSL 
Nov 22, 07:48 UTC
 

 

NTP Resolved
Priority - Low

NTP - Services now fixed.

SSL #fs231020204:23 Resolved
Priority - Low

Dear Customer, 

Investigating - ScoobyNetworks is experiencing delays in updating customer SSL 

We will update the status once we implement the fix.

Identified - The issue has been identified and a fix is being implemented.

Resolved - This incident has been resolved.

 

 

Stunnel - Improvements Resolved
Priority - Critical Affecting System - SN-Stunnel

Dear Customers, 

We're making improvements to the Stunnel's on ScoobyNetworksGroup!

Intervention will be placed to fix some bugs

Thank You

ScoobyNetworksGroup - Support

network update Resolved
Priority - Critical

Dear Customers, 

We're announcing we are going for full infrastructure reboot at 12'oclock tonight GMT on 20th June.

These are upgrading our systems and security patches.

Kind Regrads,

ScoobyNetworks Support

 

this has been completed as of 2006/2020 @ 02.42

updates on bots Resolved
Priority - Medium Affecting Other - camfrog bots

Good afternoon 

Just to make customers aware there maybe some downtime on the system as we doing updates

 

we will update shortly when these have been done 

 

Update has now been completed on the 14/06/2020 at 19:57

Firewall Resolved
Priority - Low Affecting System - NS1/NS2/NS3/NS4

Good Morning, 

We made further improvements to the firewalls at 02:00 O'clock GMT-UTC Time.

No further action is needed.

Closed : 13/06/2020 - 05:06am 

Login failed Resolved
Priority - Critical Affecting Other - Login Failed

Dear Customers, 

We are aware of on-going issue customers unable to login in the manager. 

Google Accounts - We are checking.... 

 

Dear Customers, 

The following incident was rectify with the following fix at 07:42AM - On 11/06/2020. The API / htaccess was outdated with our following updates. 
We are sorry for the inconvenience during the early hours of the Central United Kingdom (UK) time GMT-UTC. 

If you experience any other following issues please don't hesitate to contact our customer care.

The incident has now been resolved at 07:33AM.


Kind Regards, 
ScoobyNetworks Support!

DNS - cluster Resolved
Priority - Low Affecting System - dns-cluster-ip

Dear Customers, 

We are making progress on our latest dns-cluster's we are changing our dns communications via our networks online. 

Our next step is to change our DNS services from online to co.uk  

Apache Resolved
Priority - Critical

We have done some changes on our " Web-Hosting" control panel we updated from 7.3 to 7.4 since done this none of the website that use PHP will no longer display on Firefox or Google Chrome. We have implemented a fix and we are monitoring the situation.

Issue with DNS Resolved
Priority - Critical Affecting System - entire network

DNS servers responded ERROR: One or more of your nameservers did not respond:

The ones that did not respond are:

51.68.x.x

RDNS * Resolved
Priority - Low

Dear Customers, 

We are going make some changes to the Customers - Control panels allow them to add RDNS in the control panels.

Task : Change completed at 20/05/2020

duo deployment Resolved
Priority - Low Affecting System - entire network

to deploy duo update to the entire network

Debian 9 stretch 3cx script Resolved
Priority - Low Affecting System - 3cxso

To deploy sh script to auto install 3cx 

VOIP #140520200448 Resolved
Priority - Critical Affecting System - VOIP SNG3CX

A problem occurred and 3CX Phone System was not updated successfully. Your installation at

snsg.3x.x.x

encountered a problem and the update was not successful. The system was rolled back to the previous version. Attached is the update log files which contain information about why the update failed.

UPDATE: the issue with the phone system has now be resolved.

 

 

 

 

Incident - Camfrog Bots Network - #55441 Resolved
Priority - Critical Affecting System - Disconnections

InvestigationWe are working to understand the full impact and mitigate this problem. More updates to follow shortly 
Process : Investigating issues with network performance.
Monitoring - A fix has been implemented and we are monitoring the results.

ipMitigationProfile Resolved
Priority - Critical Affecting System - anti-ddos

We have troubles with our  "message": "The requested object (ipMitigationProfile : does not exist : 

API - Fault Resolved
Priority - Critical Affecting Other - API wasn't responding

We had API fault with processing orders.

Admin : This module and API now responding again.

Module Update Resolved
Priority - Low

We have added module update and edit the API function shouldn't have anymore troubles. 

Manager Resolved
Priority - Low Affecting Other - API Manager UPDATE

Our Administrator adding new features coming soon to our latest update of Manager.

Module disabled - terminate account Resolved
Priority - Critical

Customers,

We are aware of Module command error we have disabled this function. 

Provide updates shortly.

 

This Module is fixed.

mitragration Resolved
Priority - Medium Affecting Other - Entire Network

This intervention done.

 

Dear customers,

                                     effected network is the entire network ,we are currently mitigating large  amount of data 

                                    mite experience jitter/lagg that we are in the process  of switching the old gateways offline 

                                    we will update this status once mitigation and intervention start

    Kind regards,

Glenn system Administrator engineering team 

 

 

 

 

                                                        

Entire - Network Resolved
Priority - Medium Affecting Other - Upgrades - Reboots

Dear Customers, 

We planned Maintenance at 12 GMT - 12-30 GMT the entire networks will be-offline. 

Thanks. 

We are changing our current status to on-hold until we have update from our engineers. 

FS#42543 — IPLB Armor infra Resolved
Priority - Medium Affecting System - Attached to Project— Anti-DDoS

Maintenance
 
Planned
0%
No impact is expected. Only connected sessions will have to be reestablished.

bhs-iplb1/2 & bhs1-iplb3/4 : february, 17Th, between 08:00 & 12:00 FR Time

gra1-iplb7,gra1-iplb8, sbg-iplb1,sbg-iplb2 : february, 24th, between 00:00 & 04:00 FR Time

gra1-iplb5 & rbx-iplb1, gra1-iplb6 & rbx-iplb2 : March, 02th, between 00:00 & 04:00 FR Time

gra-iplb3,rbx-iplb4, rbx4-iplb1 : March, 09th, between 00:00 & 04:00 FR Time

rbx-iplb3, rbx4-iplb2 ,rbx4-iplb1, gra-iplb1 : March, 16th, between 00:00 & 04:00 FR Time

gra-iplb4 , rbx4-iplb3,rbx4-iplb4 : March, 23th, between 00:00 & 04:00 FR Time
Admin Notes :

SSL-RADIO Resolved
Priority - Critical Affecting System - SSL-Tunnel

We're adding new firewall rules to our latest ssl-tunnel connections.

Update : The SSL-Tunnel will be removed from "Windows" moved to Cloud-Linux Services in process.

Update: We had some troubles with firewall rules we detection of attack on the s-tunnel (IP) address. This didn't cause any troubles with the radio streaming on the sites or app or other services. 


Update: We now monitor for 24 hour's see if any problems. - We are not closing the task at the moment we will monitor until we're happy to close the task.


Thank You.

 

*fixed

Stunnel Resolved
Priority - Critical Affecting Other - 203.40

connection unable to connect we're working on fix.

MYSQL - entire network Resolved
Priority - Critical Affecting System - NS***#

Dear Customers, 

Report has been made for faulty "MYSQL" services we will comment when we know more.

MYSQL - Services going for restart.

Repair has been made we're closing the following intervention.

Configurations Changes Resolved
Priority - Medium

We're will start intervention in about 15 minutes time to re-config   Recommended  values .

Thanks, Support Teams.

Closed Done!

USA Resolved
Priority - Critical Affecting Other - Backbone APAC

UPDATE : Description: A link between San Jose (SJC) et Singpore (SNG) is down, we are checking with provider for a quick resolution

Impact: Latency may increase by 5ms maximum for customers in north america

ETA:unknown 

DNS Failed Resolved
Priority - Critical

DNS Failed respond.

We are monitoring the systems. We have restarted the services. 

Radio Stream Resolved
Priority - Low

Dear Customers.


We will bring WHMSonic support with SSL coming soon in 2020
Thank You - Dev Teams

Website - Firewall Resolved
Priority - Critical Affecting System - ASA

Dear Customers.

Replicated issue on our side with connection to the "Central - Servers. Case #FWN-9821 is open with our developers in order to have this reviewed for future releases.

Administrator :  ASA# sh int | i error 0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored, 0 abort 0 output errors, 0 collisions, 0 interface resets.
05440947 packets input, 2283932667 bytes, 0 no buffer Received 1161 broadcasts, 0 runts, 0 giants, 0 throttles 0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored 0 watchdog, 0 multicast, 0 pause input 0 input packets with dribble condition detected 132064543 packets output, 671431731 bytes, 0 underruns 27627 output errors, 22353 collisions, 3 interface resets 0 babbles, 27627 late collision, 66314 deferred 0 lost carrier, 0 no carrier, 0 PAUSE output 0 output buffer failures, 0 output buffers swapped out

In a normal TCP session, the client sends a SYN packet to the server, with the MSS included within the TCP options of the SYN packet; the server, upon receipt of the SYN packet, should recognize the MSS value sent by the client and then send its own MSS value in the SYN-ACK packet—once both the client and the server are aware of each other's MSS, neither peer should send a packet to the other that is greater than that peer's MSS  Verify from syslogs that the flow is not failing due to MSS issues  %ASA-4-419001: Dropping TCP packet from outside:172.18.25.60/443 to inside:10.110.61.153/61312, reason: MSS exceeded, MSS 1380, data 1460

FWSM-1# sh xlate debug | i 10.130.6.20 NAT from INSIDE:10.130.6.20 to OUTSIDE:10.130.6.20 flags Ii idle 0:00:42 timeout 3:00:00 connections 4 NAT from INSIDE:10.130.6.20 to WAN:10.130.6.20 flags Ii idle 1:55:26 timeout 3:00:00 connections 0 FWSM-1# sh xlate detail | i 10.101.2.128 NAT from TEST:10.101.2.128 to INSIDE:10.101.2.128 flags Ii

Firewall#sh local | i host|count/limit local host: <10.10.57.5>, TCP flow count/limit = 16/unlimited TCP embryonic count to host = 93404 UDP flow count/limit = 6/unlimited local host: <10.10.57.251>, TCP flow count/limit = 53/unlimited TCP embryonic count to host = 140948 UDP flow count/limit = 1/unlimited

Identifying Translation Problems—Traffic Breaks: ―Clear Local‖ Resolves the Problem Temporarily

Relevant config: interface Vlan102 nameif WAN security-level 10 ip address 10.130.4.139 255.255.255.248 interface Vlan319 nameif INSIDE security-level 80 ip address 10.130.1.129 255.255.255.248 no nat-control route INSIDE10.130.6.0 255.255.255.0 10.130.1.131 1 route WAN 10.101.0.0 255.255.0.0 10.130.4.141 1 host (10.130.6.20)—Router—(80)INSIDE-Vlan319/— FWSM—/Vlan102-WAN(10)—(WAN router)— (10.101.2.128)

failover lan unit primary failover lan interface FAILOVER GigabitEthernet0/3.2624 failover polltime unit msec 200 holdtime msec 800 failover polltime interface msec 500 holdtime 5 failover replication http failover link STATE GigabitEthernet0/2.2623 failover interface ip FAILOVER 10.10.11.37 255.255.255.252 standby 10.10.11.38 failover interface ip STATE 10.10.11.41 255.255.255.252 standby 10.10.11.42

The newly (failover) enabled primary unit will automatically detect the existing sec/act unit and will sync up with it ASA(config)# failover.

We have found the cause of the root of the problem we will investigate more.

 

 

 

 

 

 

Firewalla Resolved
Priority - Critical Affecting System - firewall adjustment

Dear Customer.

We had report of Control Panel due to rules.

we're checking.

Maintenance Resolved
Priority - Critical Affecting System - Entire SNG Network

Dear Customers!

In order to have better routing for our internal traffic, we are going to change some configuration of our InterDC infrastructure.

No impact is expected.

Firewalla Resolved
Priority - Low Affecting System - Firewalla

Dear Customers.

Customer "REPORTED" on-going issues with "RADIO" stream we' adding some new "RULES" filter out the connection.
Mod Added we're monitoring connections.

: checked done. This task still open so we might make new adjustments. 

Jet-backups Resolved
Priority - Low Affecting Other - Cpanel

Dear Customers! 


We plan to bring "Special" services online we' believe that (BACKUPS) very important so we are working together with cPanel to provide us new services.

Thank You
ScoobyNetworks Customer Services Support!   

Licencing Resolved
Priority - Critical

Dear Customers!

We're are aware of problem affecting WHMSonic access control panels we're working around the clock to resolve issue. 
The issue is out of our control we're hope have update for you on 28th Nov 2019. If you have any issues please contact support.

Thank you
ScoobyNetworks Cpanel Teams!

Control - Panel Resolved
Priority - Critical

Dear Customers.

We're are aware of problem with controls - settings it seems like our API is at fault we're checking we're provide more updates shortly.

the control/settings are now working.

 

 

MineCraft Resolved
Priority - Medium Affecting System - Mine Craft updated version install

Dear Customers,
Updated version will be installed in about 20 minutes time intervention is set.

Thank You
ScoobyNetworks. 

network card change Resolved
Priority - Medium

Dear Customer, 
Our incident teams are changing the network card in this server.
intervention is set start in 20 minutes.

Thank You
ScoobyNetworks. Incident Teams.

#fixed changed done.

Beta Testing Rules Firewall Resolved
Priority - Medium Affecting System - VAC-DDOS-Protection

Dear Customers.

We're in process of rolling out final build of Firewall Rules on our Network.
after long months we've finally cracked our rules and able to provide better secure services.

Please stand-by for updates! 

Updates : We' are changing some packet filters today!
# Updates : We're starting next process of the firewall in-coming weeks 

Standby!

#Postponed we're provide more updates at later date. 

Task Type Improvement : EU backbone Resolved
Priority - Critical Affecting Other - US backbone / EU backbone

We are working on our LDN<>AMS darkfiber.
The goal is to add a RAMAN COP on the submarine span.

Update : #Services/Network - Process!

 

Network Resolved
Priority - Critical Affecting Other - ERL1

Dear Customers!

Impact / Affected perimeter: instances 
• Impact type / Impact type: downtime 
• Estimated time to recovery / Estimated resolution time: NO ETA minutes

We' had reports some customers unable to access systems at the present moment we're checking we will provide updates shortly!#

#Done

latency Resolved
Priority - Critical Affecting Other - Entire Network

Dear Customers!

We have latency problems affecting entire network,  we will update it as soon as we get response from the network team.

Dear Sirs,

We have detected an increase of latency on all the traffic passing trough by _eri1 WESTERN Europe.
We occurred some instabilities, we attempted re-routing process traffic will flow CENTRAL Europe, We sincerely contact our upstream providers for further questions.

Kind regards,

NS REBOOT WEBSITE Resolved
Priority - Critical

Dear Customers!

We're just updating Software we're be back soon.

Thank You
ScoobyNetworks Group Support!

Today has been a issue Resolved
Priority - Critical Affecting System - whm/cpanle

Dear Customers      

We are having and issue with hardware please bare with us as we are getting this sorted in next 24 to 48 hours.

This will include clients control panels and radio control panels. This also includes now password reset been fixed on login area.

Please bare with us as these issues will be sorted in 24 to 48 hours  ( SERVICE COULD BE INTERRUPTED. )

Due to these issues we are aware of the issues we are having. if you would like to contact us please call us on out numbers.

THANKS BILLING DEPARTMENTS

 

update : fixed 

 

Custom rules Resolved
Priority - Medium Affecting System - Firewall NS

Dear Customers/Members.

We're noticed miss-configuration has been done on some rules we're working on these re-correct errors.

you may having issues connecting to services whiles this work is carried out.

Update : We're noticed some of the rules aren't right we're checking.

Update : Rules are now in place we're happy to confirm end of intervention.

Thank you ScoobyNetworks Anti Ddos Teams.

Firewall - Anti-DOS Resolved
Priority - Critical Affecting System - NS******

Hello, 

adjusted firewall rules and filters. 
we're should be done in the next 1 hours time please standby for updates.

Closed : 1:59 PM done!

Server Check Bots Resolved
Priority - Medium Affecting System - Bots (Camfrog)

Intervention : We're checking we're unable to connect to the bot network.
Intervention : We have rebooted server everything back online.

Closed!

backup manager Resolved
Priority - Critical Affecting Other - backup-manager-tds

We're having some troubles connecting via the backup managers.
backup-manager hasn't reported any data since 7/7/19 we're investigating

-  We're found the root cause of the backup manager not connecting we're implementing fix at 7:48 AM.
 We're provide more updates shortly.

implementing the fix server ping ok and on login screen.

Reason for closing : 
Done 

CF_SNS_BOT *CPU Resolved
Priority - Medium Affecting Other - 188.34

REPORTS : 100% CPU usage.
we're checking we're provide updates shortly.

Stable, no further input.

https://status.scoobynetworks.uk/781986591

VPS SERVER PROCESS Resolved
Priority - Low Affecting Other - VPS-ALPHA

2019 order process will start here intervention will happen shortly.
stand-by for agent to reply on the on-going process.
you will not find any IP address or any data here this just records of the process when the process was done and how long when it was closed.


Start :   
Windows Process *STARTED 9:35 US E-Time 
Install :  *Hidden*
Refresh : Hidden*
Login :  Hidden*
End : Hidden*
Notes :

2019 server process was install ping online working okay done.

conn drop Resolved
Priority - Low Affecting System - GL-SNS

Dropping connection - Investigating.
08/06/2019 - change was made to firewall - monitor connection
09/06/2019 - Firewall re-config - monitor connection for further 12 hours.
09/06/2019 - module was affected - reinstalled module connection stable.

Information : reports of GL-SNS was affected in connection drop from the last 24 hrs we're investigated re-installed fault module. /
                              We're check connection for next 12 hrs.
10/06/2019 - 2:40 AM - change of IP address - we're still checking see if connection stable.

Report : opened internal report with provider.
                   on-going - no reply back from provider or answer from their network.
on 11/06/2019 - reply, provider we're corrected the problem all should be stable.
on 11/06/2019 - we closed case.

ScoobyNetworks NOC 
more information - https://status.scoobynetworks.uk/782558560

WHM Resolved
Priority - Critical

Hello,
This isn't greats news's that our teams going to announce. Our Administrators have been working tireless on Cloud despaired off the network chart this morning. Alert was sent to Administrators. 
We looked at the remote wasn’t any access. We connected to it with our IPMI console. We found the system in emergency mode. We have been recovering all data since this morning our teams have been none stop. We’re still investigating the course of the root problem. We’re sorry we can’t give any information at this time.
 
 
ScoobyNetworks NOC TEAMS! 

Authentication Problem Resolved
Priority - Critical

Cloud:ScoobyNetworks
Case ID 16/05/2019-Authentication.
Administrator : interv - gain access via SSH.
* Authentication error - stopped N-users unable to access Services/Servers.
Reason : This was due NTP SERVER having the in-correct time.
Closed:16/05/2019 - 4:48 PM 

CamfrogBots Resolved
Priority - High Affecting Other - CamfrogBots

Dear Customers/Clients.

We're aware of issue causing the bot's from disconnect we're working on fix

We're monitor connection for 1 hour provide updates shortly

Update : 03:20 AM 12/05/2019 - We've found the cause of the problem causing connection to disconnect we're stable the connections we're online i'm closing this case.

Camfrog Bots Resolved
Priority - Low Affecting Other - bots.*8271

We're investigating dropping connection towards the bot central networks we're provide updates shortly.

Update : 2:36 AM  - Administrator - We understanding some Customer/Client's notice current bots disconnecting our Administrator currently still checking and monitoring the connections.
please don't use any commands to pause or stop the bot's at this time.  Please don't make any-changes via your bot at this moment your changes might not take affect. Please wait for the next update within 24 hours time.

Our Administrator, re-called the CASE now resolved any further information will not be provided as this CASE now resolved

 

 

 

 

 

 

 

DNS/SRV Resolved
Priority - Low

Hello, 

named servers and records added SRV - that caused 3 second delay in the network we're now fixed this problem.
SRV - Records - Added fixed.


Closed no further action.

NC01/NC02 Resolved
Priority - Critical

Dear Customers.

We're making some changes to our network and updating security and some patches.

ThankYou
ScoobyNetworks Group Teams.

Dear Customers.

ScoobyNetworks Group, restart successful - resolved.

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